Privacy & Your Information
Your Privacy, Clearly Explained
Learn how we collect, use, protect, and retain information when you browse, shop, create an account, or join our email list.
Clear Choices
Understand the options available for your information and marketing preferences.
Thoughtful Protection
See the steps we take to safeguard customer information and account details.
Privacy Questions
Find out how to contact us with questions or requests about your privacy.
What This Privacy Policy Covers
This Privacy Policy explains how The Edgefield Trading Co. may collect, use, protect, share, and retain personal information connected with your visits to our website and your interactions with our store. It applies when you browse our online shop, create or use an account, place an order, contact us, or sign up to receive emails about products, gifts, seasonal offerings, events, and news from Edgefield Trading Co.
We may collect information needed to provide a smooth shopping experience, process purchases, respond to questions, maintain customer accounts, improve our website, and communicate with you when you have chosen to hear from us. This can include information you provide directly, such as your name, email address, shipping details, and order information, as well as certain technical details gathered through website use.
Our goal is to handle customer information with care and explain our practices in straightforward language. This policy also outlines your choices, including how to manage promotional emails and how to contact us with privacy-related questions or requests. We may update this policy from time to time as our services or applicable requirements change.
Information We May Collect
Contact Details
Your name, email address, phone number, billing address, shipping address, and other details you provide when contacting us or completing a purchase.
Account Information
Information used to create and manage your account, such as login credentials, account preferences, saved addresses, and order history.
Order Details
Information related to purchases, including items ordered, transaction details, delivery information, returns, and customer service needs.
Payment Information
Payment-related details needed to complete a transaction may be processed by our secure payment providers; we do not intend to retain full payment card details.
Communications
Messages, questions, reviews, feedback, and other information you share when you contact us by email, website forms, or other available channels.
Email Signup Preferences
Your email address and any preferences you provide when subscribing to updates about products, gifts, seasonal releases, and Edgefield Trading Co. news.
Website Usage Data
Information about how you use our website, such as pages viewed, links selected, device type, browser, IP address, and general visit activity.
Cookies & Similar Technologies
Data collected through cookies and similar tools that help our website function, remember preferences, understand site use, and improve your shopping experience.
How We May Use Your Information
We use information collected through our website, account services, orders, and email signup to make your experience with Edgefield Trading Co. useful, secure, and responsive.
1
Serve Your Order and Account
We may use your contact, payment, and order details to process purchases, provide requested products and services, confirm transactions, and manage your account.
2
Keep You Informed
We may use your information to send order updates, respond to questions, provide customer support, and share promotional emails when you have chosen to receive them.
3
Improve and Meet Our Responsibilities
We may analyze website and account activity to improve our services, protect against fraud or misuse, maintain records, and comply with applicable legal obligations.
How We Protect and Retain Information
Edgefield Trading Co. uses reasonable administrative, technical, and physical safeguards designed to help protect the personal information we collect. These measures may include limiting access to information, using service providers that support secure payment and website functions, and maintaining procedures intended to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure.
No online system can be guaranteed completely secure, so we encourage customers to use strong, unique passwords and to contact us promptly if they believe their account or information may have been compromised.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, managing accounts, providing customer support, improving our website, resolving disputes, protecting our business, and meeting legal, tax, security, and recordkeeping requirements. When information is no longer needed, we may delete it, anonymize it, or retain it in a form permitted by applicable law.
Your Choices and Privacy Requests
You may opt out of marketing emails from Edgefield Trading Co. at any time by using the unsubscribe link included in those messages. Please note that even if you opt out of promotional communications, we may still send non-marketing messages related to your orders, account, customer service requests, or other transactions.
If you have an account, you may review and update certain account details by signing in. You can also manage cookies and similar technologies through your browser or device settings. Choosing to limit cookies may affect certain website features, including saved preferences, shopping functionality, or account access.
Order information may be retained as needed to complete transactions, respond to inquiries, maintain customer records, and satisfy legal or financial obligations. If you need help with an order or would like to update information connected to a purchase, please contact us with enough detail for us to locate the relevant record.
Depending on where you live and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you. To submit a privacy request or ask a question about this policy, please contact Edgefield Trading Co. We may need to verify your identity before completing a request, and some information may need to be retained where required or permitted by law.
Privacy Questions, Answered
Find clear answers about how Edgefield Trading Co. handles information connected to browsing, purchases, communications, and your privacy choices.
Do you share information with third-party service providers?
We may use trusted service providers to help operate our website, process orders, accept payments, deliver emails, and support our business. These providers receive only the information needed to perform their services and are expected to protect it appropriately.
How are payment and order details processed?
Payment transactions are processed through our payment providers. Edgefield Trading Co. uses order information, such as contact, billing, shipping, and purchase details, to process transactions, communicate about orders, and provide customer support.
Does your website use cookies or tracking technologies?
Yes. Our website may use cookies and similar technologies to remember preferences, help the site function, understand how visitors use it, and improve our online experience. You can manage cookies through your browser settings, though some site features may be affected.
How do you handle children’s information and policy updates?
Our website is not intended to knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review the matter. We may update this Privacy Policy from time to time, and the current version will be posted on this page.
Phone
Send your privacy request or question through our Contact Us page.
When you write, please include your name, the email address associated with your interaction or order, and a clear description of your request. We use this information to verify and respond to privacy inquiries.
Address
For requests related to purchases, please include your order number when available. Do not send payment card details or other sensitive information through contact forms or email.
Your Privacy Matters to Us
Please review this policy whenever you need to understand how your information may be handled. If you have a privacy question, concern, or request, Edgefield Trading Co. welcomes you to get in touch.